Waudena Warranty Claim Form

Submitting Your Waudena Warranty Claim

To ensure we can process your claim as efficiently as possible, please complete all sections of this form. The more accurate and complete your information is, the faster we can reach a resolution.

Before You Begin, Please Have the Following Ready:

Order Number: The complete WAUDENA order number is critical for processing your claim.
Contact Information: Names and contact details for the Dealer, Homeowner, and Contractor (if applicable).
Installation Date: The date the product was installed.
Photos of the Issue: Having digital photos ready on your device will speed up the process. You will be prompted to upload specific photos later in the form based on the type of issue you report.

Need Immediate Assistance?

For jobs currently in progress or other urgent matters:

Phone: 800.236.1528 opt. 4
Email: [email protected]

Which party is submitting this request?

Type of Claim*

Select the type of issue you are experiencing

Please select the door's location

Please describe custom door location

Please select the floor the door is located on.

Dealer Name*

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Dealer First Name

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Dealer Last Name

Dealer City*

Dealer Contact

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Dealer Contact First Name

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Dealer Contact Last Name

Dealer Contact Phone

Dealer Contact Email*

Inspected By*

Dealer Inspection of All Issues is required

Homeowner Name*

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Homeowner First Name

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Homeowner Last Name

Homeowner Contact Name

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Homeowner Contact First Name

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Homeowner Contact Last Name

Homeowner Cell

Homeowner Email

Homeowner Address (Job Site Address)*

City*

State*

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Hidden State

Zip*

Contractor Name

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Contractor First Name

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Contractor Last Name

Contractor Contact Name

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Contractor Contact First Name

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Contractor Contact Last Name

Contractor Cell

Contractor Phone

Contractor Email

Waudena Order Number*

Line #

Date of Installation*

Invoice Date

Detailed Description of Issue(s)*

Provide a complete and detailed description of all issues present. Include specific details about what is wrong, when the problem started, and any relevant circumstances.

Photo Requirements

To process your claim, please provide the following photos:

A full picture of the entire door taken from the inside.
A full picture of the entire door taken from the outside.
One or more close-up pictures of the specific issue(s).

Photo Requirements for Glass Issues

To process your glass claim, please provide the following photos:

A full picture of the entire door taken from the inside.
A full picture of the entire door taken from the outside.
One or more close-up pictures of the specific glass issue(s).
Required: A clear picture of the date code located on the glass unit.

Locating Your ODL Glass Date Code

There are two types of date codes to look for:

Glass Pane Date Code: A laser-etched marking with three lines - the top line will say "ODL." This is typically located in the bottom right corner of the glass unit, but may be in a different corner depending on how the pane was installed.

Blind Track Date Code: A single line starting with "ODL" located within the blind track area (always in upper left corner of the interior facing side).

Tips:

Use a flashlight to illuminate the glass at different angles for better visibility
The code may be faint and can be mistaken for the temper logo
For glass pane codes, check all corners if not found in the bottom right
Take a clear, close-up photo showing all text in the date code

Photo Requirements for Warped Doors

Before submitting photos: Consider checking if your door has our adjustable hinge plate system, as this feature can often resolve alignment issues. Please watch this video on how to adjust your hinges to see if this resolves the issue.

Claims for warped doors require specific photo documentation to be processed:

A full picture of the entire door taken from the inside.
A full picture of the entire door taken from the outside.
Level Test: Pictures showing a level placed on the door jamb to verify it is plumb and square.
String Test: Pictures showing a string test performed on the door slab itself to demonstrate the warp.
Please see this document for string and level test directions.
Closing Reveal: A picture that clearly shows the gap and alignment of the door when it is closed.

Note: Sending a single photo of a level on the door is not sufficient. Please provide multiple pictures showing the tests clearly.

Photos of Interior of Door*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, heic, Max. file size: 15 MB, Max. files: 3.

Upload photos showing the full door from the inside. Include multiple angles if helpful.

Photos of Exterior of Door*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, heic, Max. file size: 15 MB, Max. files: 3.

Upload photos showing the full door from the outside. Include multiple angles if helpful.

Photos of Issue Close-up*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, heic, Max. file size: 15 MB, Max. files: 5.

Upload close-up photos that clearly show the specific problem(s) or issue(s).

Glass Date Code Photos*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, heic, Max. file size: 10 MB, Max. files: 2.

Upload a clear photo of the date code located in the bottom corner of the glass unit. This is essential for glass warranty claims.

Level Test Photos*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, heic, Max. file size: 20 MB, Max. files: 4.

Upload photos showing the level test completed on the door jamb to verify it is plumb and square. Include multiple angles and measurements.

String Test Photos*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, heic, Max. file size: 20 MB, Max. files: 4.

Upload photos showing the string test on the door slab demonstrating the warp. Follow string test documentation and include measurements.

Closing Reveal Photos*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, heic, Max. file size: 15 MB, Max. files: 3.

Upload photos showing what the closing reveal looks like. This helps us understand how the door fits in the frame.

Final Steps & What to Expect

Please review your information for accuracy before submitting. Providing complete details and clear photos will help us resolve your claim as quickly as possible.

Upon submission, our claims department will review the images, enter the claim in our system and acknowledge receipt to the appropriate parties. A representative will then contact you with the next steps.

Need Immediate Assistance?

For jobs currently in progress or other urgent matters:

Phone: 800.236.1528 opt. 4
Email: [email protected]

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Dealer Contact Last Name

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submitterEmail